Contact Us

How we can help

Contact us about Zojirushi products, an order, payment, tracking, delivery damage, a return or exchange, a refund, or a privacy request. Include the order number and checkout email for order questions, the tracking number for shipping investigations, and photos or video for damage or an incorrect shipment.

Safe communication

We may ask for reasonable information to verify a privacy request. Busy periods, holidays, or carrier investigations can extend response time. Never send a complete card number, security code, or password in ordinary email.